LBBOI is committed to transparency, ensuring that your privacy is protected and that your data is used and retained fairly, transparently and in accordance with the General Data Protection Regulations (GDPR) in force from 25th May 2018.
WHAT INFORMATION DO WE COLLECT?
Contact information including name, surname, email address, phone numbers, addresses.
HOW IS YOUR INFORMATION COLLECTED?
LBBOI collects information when it is directly given to us (“Directly Provided Data”). When you sign up for our newsletter or you make contact via the Contact form on our website you will input your information which we store in our database.
WHY DO WE COLLECT YOUR INFORMATION AND HOW WILL IT BE USED?
We collect your personal information for our legitimate interests. For example, collecting your information means that we can understand your needs and interests and provide you with our service.
Our legitimate business interests include the following:
For evidential purposes to manage and maintain records of client/prospect relationships/communications
To contact our clients/prospects by telephone or email to arrange meetings in relation to our work
To enhance, modify, personalise or otherwise improve our services and communications for the benefit of our clients/prospects
To better understand how people interact with our website and content in order to enhance the customer experience
To determine the effectiveness of promotional campaigns to inform marketing strategy
To enable people to apply for a job or contracting opportunity
We may use the information you provide to contact you, for example if you submit an enquiry using our contact form.
HOW IS YOUR INFORMATION STORED?
LBBOI uses a third-party system called Wix to store and process the personal data we hold. This system is password protected and GDPR compliant (https://support.wix.com/en/article/general-data-protection-regulation-gdpr)
LBBOI does not sell your personal data or other information to any third-party.
SECURITY OF YOUR DATA
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
HOW LONG DO WE KEEP YOUR INFORMATION?
LBBOI will not retain your personal information longer than necessary. We will hold onto the information you provide for the duration of the transaction whilst we are providing a service to you. Once complete we will email to find out if you wish for us to continue holding your information. The reason for continuing to hold your data at this stage would be for our ongoing marketing, we often send out newsletters or blogs via our website and email these posts direct to our clients. You can unsubscribe at any time.
Any data stored electronically will be deleted in accordance with our GDPR policy. The exception is information collected from feedback, which is held only for the duration of its usefulness, for a marketing campaign for instance. This data is anonymised, unless we have obtained your permission to use your name, and retained for internal evidential purposes, or deleted.
IF YOU CHANGE YOUR MIND AND DON’T WANT US TO HOLD YOUR INFORMATION
Please send us an email to confirm that you no longer wish for us to hold your information and we will delete it from our database. Once your transaction with us has come to the end we will email you asking for confirmation to continue keeping you updated with the property market through our newsletters/blogs or for any future work which may arise from the transaction. Each newsletter we send out has an ‘Unsubscribe’ button at the bottom of the page where you have the option to unsubscribe from future newsletters we may send out.
WHO WILL YOUR INFORMATION BE SHARED WITH?
We will never share individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
In accordance with the job, our contractors will receive necessary information via email. Once the job is completed they will delete this information.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
LINKS TO OTHER WEBSITES
LBBOI website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that LLBOI does not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites, and our privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Users may, at any time, prevent the setting of cookies, by the Website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of our Website may be entirely usable.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Cookies are further explained here.
LBBOI is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
LBBOI may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.
You have the right to request from us:
Whether personal data is being processed
The purpose of the processing
What information we store
How long it will be stored
That we update your information on our system
You can request this information at no charge by emailing LBBOI will provide you with the requested information within 30 days of your request.